Updated7/21/2026
Contact Country Life Engravings on the Contact Page for questions about Returns.
There are three different policies for Returns. Retail, Wholesale and Third Party.
Return Policy for Retail Sales
Products on Country Life Engravings are mostly made as ordered from blank materials.
If you want to return a product, it must be in New condition, unused, no water spots and un damaged.
Certain products are non refundable. Non refundable products will be shown in description.
If a product is personalized or customized, all sales are final and there are no refunds or returns.
The Return Policy is 3 Days from date of delivery.
Returns must be approved before issuing a return. If a product is returned without authorization, a refund will not be issued and buyers are responsible for paying return shipping.
Buyers are responsible for making sure return packaging is securely packed and shipped. If a product is damaged in return shipping, it will not be eligible for a refund.
Refund will be issued after products have been inspected. Which may take 2-3 days after delivery.
Reasons for Returns
Any shipping or return claim will need to have proof. Without proof, you may not receive a refund.
If there is a problem with your order, you may be eligible for a return for the following reasons:
- Products are damaged in shipping (will require High Definition photo proof of damaged products and packaging).
- Products lost in shipment (will need to contact Country Life Engravings provide additional information and wait additional time).
Reasons Not Eligible for Returns
- Product looks different from stock photo. Country Life Engravings uses stock photos both real and digital. A Real Stock Photo is how an actual product will actually look when engraved. But, will not be exactly as shown. Due to material variation. A Digital Stock Photo, is a real photo of a product, but the design is a digital image to show what it can look like when engraved. It will be clearly shown if a listing has a Digital Stock Photo.
- Products arrived too late is not an eligible return reason. Any Shipping time shown on is only an estimate. Country Life Engravings has no control over shipping carriers or weather conditions.
- Products delivered at wrong address is not an eligible return reason unless the printed address label was different from what you provided. The buyer is responsible for providing the correct shipping address. The shipping address provided will be considered the correct shipping address.
- If you did provide the correct Shipping Address, but the shipping carrier delivered the order to a wrong address as shown on tracking with delivery photo, the buyer will need to file a claim with the shipping carrier. Until them no refund will be issued.
Return Policy for Wholesale
Wholesale purchases are not eligible for refund. A wholesale order is a bulk purchase order that will be made as ordered and may contain customizations or branding.
If a product is returned without authorization, a refund will not be issued and buyers are responsible for paying return shipping.
If there is a problem with your order, you may be eligible for a return for the following reasons:
- Products are damaged in shipping (will require High Definition photo proof of damaged products and packaging).
- Products lost in shipment (will need to contact Country Life Engravings and wait additional time).
- Products arrived too late is not an eligible return reason. Shipping time is shown on product detail page and Country Life Engravings has no control over shipping carriers or weather conditions.
- Products delivered at wrong address is not an eligible return reason unless the printed address label was different from what you provided. The buyer is responsible for providing the correct shipping address. The shipping address provided will be considered the correct shipping address.
Return Policy for Third Party Products
A Third Party Product is a product that is processed by a different company than Country Life Engravings. Third Party Products will be labeled.
Third Party products are non refundable. They are produced by a Third Party printing company and are made to order.
Third Party products may be eligible for refund due to the following reasons. The Third Party Printing Company decides what is considered eligible for refunds.
If a product is returned without authorization, a refund will not be issued and buyers are responsible for paying return shipping.
If there is a problem with your order, you may be eligible for a return for the following reasons:
- Products are damaged in shipping (will require High Definition photo proof of damaged products and packaging).
- Products lost in shipment (will need to contact Country Life Engravings and wait additional time).
- Products arrived too late is not an eligible return reason. Shipping time is shown on product detail page and Country Life Engravings has no control over shipping carriers or weather conditions.
- Products delivered at wrong address is not an eligible return reason unless the printed address label was different from what you provided. The buyer is responsible for providing the correct shipping address. The shipping address provided will be considered the correct shipping address.