Updated: 10/12/26
Return Policy
Most products on Country Life Engravings are made as ordered.
Product photos are examples of a finished product and will vary slightly in design placement, engraving depth, appearance and other parts of the product. If you get a product that is slightly different from the product photo, that is not a reason for return.
Return Period
Country Life Engravings has a 3 Day Return Policy for products still in New Unused Condition. Refunds can take up to 5-10 Business Days to appear in your account.
If a product has been used, has been modified or otherwise not in the condition it was sent in, you may not receive a full refund.
Return Instructions
All Return Shipping Costs are responsibility of the Buyer. Unless the Return is a Return Reason listed in the Reasons for Returns.
Country Life Engravings is in the process of changing it’s Mailing Address.
All Returns must be sent by USPS. If another carrier is used, and the package is returned to sender or has other postage fees, the refund will be minus postage fees.
Refunds will be minus Payment Processing Fees, unless the Return is listed in the Reasons for Returns.
Before returning any product, no matter the reason, you need to contact Country Life Engravings to explain the reason.
If you send back any products before contacting Country Life Engravings, you will be responsible for any return shipping fees if the return is not a valid reason and your refund will be delayed.
Cancellation Period
Authorization
Before Orders are Processed, they can be Cancelled without Processing Fees.
Processed
If your order has not been Shipped yet, you can Cancel your Order. The refund will be minus Credit Card processing fees.
Shipped
If you Order is at the Shipping Stage, you cannot cancel your Order.
Processing Fees
If you cancel your order while it is still in Authorization before being processed, there will be no fees.
Processing fees are charged for Returned Orders unless the return is a Reason for Return as described in the Reasons for Returns list.
Processing fees are charged because the payment processor does not refund Country Life Engravings the processing fees for refunded orders.
List of Fees per Payment Method
- Credit Cards 2.9% + 30¢
- Credit Cards have Additional 1.5% if International Card used. additional 1% if Currency Conversion.
- ACH Direct Debit 0.8% up to $5 Cap
If payment method used charges any other fees, your refund will be minus those fees. Fee proof will be sent with refund email.
Retail Orders
Reasons For Returns
- Product Damaged in Shipping. Will require a High Definition photo of both package and product showing it’s damage. If no photo is given, or damaged cannot be seen, a full refund will not be given.
- Product Lost in Shipping. First, send details of Tracking and all information related to your order and Country Life Engravings will contact the Shipping Carrier. It will delay your refund if you proceed with a chargeback or don’t provide proof of lost in Shipment.
- Product Delivered to Wrong Address by Shipping Carrier or Country Life Engravings. If your product was delivered to the wrong address, because it was labelled incorrectly by Country Life Engravings or the Shipping Carrier delivered to wrong address, you can receive a refund. If it was delivered to the wrong address by the Shipping Carrier, you need to contact the Shipping Carrier to see if they will redeliver your package.
Not Reasons For Returns
- Product Slightly Different from Product Photo. Most on Country Life Engravings are made as ordered. Product photos are examples of a finished product and might vary slightly in design placement, engraving depth, appearance and other parts of the product. If you get a product that is slightly different from the product photo, that is not a reason for return. See here for reasons for returns.
- Product Delivered to Wrong Address by Buyer. If your product was delivered to the wrong address, because the Buyer entered the wrong address, this is not a reason for receive a refund. If it was delivered to the wrong address by the Shipping Carrier, you need to contact the Shipping Carrier to see if they will redeliver your package.
- Product Didn’t Arrive on Time. Any shipping date shown is an estimate of the delivery date. It is not a reason for return.
- Bulk Purchases. A bulk Purchase is a purchase amount of 10 of the same Products. If you order a large amount of products, that is considered a Bulk Purchase, that is not a reason for return, unless it is lost in shipment or damaged.
- Custom Orders. If you purchase a product that has been customized, All Sales are Final.
Wholesale Orders
Reasons For Returns
- Product Damaged in Shipping. Will require a High Definition photo of both package and product showing it’s damage. If no photo is given, or damaged cannot be seen, a full refund will not be given.
- Product Lost in Shipping. First, send details of Tracking and all information related to your order and Country Life Engravings will contact the Shipping Carrier. It will delay your refund if you proceed with a chargeback or don’t provide proof of lost in Shipment.
- Product Delivered to Wrong Address by Shipping Carrier or Country Life Engravings. If your product was delivered to the wrong address, because it was labelled incorrectly by Country Life Engravings or the Shipping Carrier delivered to wrong address, you can receive a refund. If it was delivered to the wrong address by the Shipping Carrier, you need to contact the Shipping Carrier to see if they will redeliver your package.
Not Reasons For Returns
- Product Slightly Different from Product Photo. Most on Country Life Engravings are made as ordered. Product photos are examples of a finished product and might vary slightly in design placement, engraving depth, appearance and other parts of the product. If you get a product that is slightly different from the product photo, that is not a reason for return. See here for reasons for returns.
- Product Delivered to Wrong Address by Buyer. If your product was delivered to the wrong address, because the Buyer entered the wrong address, this is not a reason for receive a refund. If it was delivered to the wrong address by the Shipping Carrier, you need to contact the Shipping Carrier to see if they will redeliver your package.
- Product Didn’t Arrive on Time. Any shipping date shown is an estimate of the delivery date. It is not a reason for return.
- Bulk Purchases. A bulk Purchase is a purchase amount of 10 of the same Products. If you order a large amount of products, that is considered a Bulk Purchase, that is not a reason for return, unless it is lost in shipment or damaged.
- Custom Orders. If you purchase a product that has been customized, All Sales are Final.